Thank you for shopping at Escape Game Over Online Store. We are committed to providing you with an exceptional shopping experience, which includes transparent and reliable shipping services. Please review the following Shipping Policy to understand how we process and deliver your orders.
1. Shipping Destinations: We currently offer shipping within [list of countries or regions where you ship to]. If your location is not listed, please feel free to contact our customer support to inquire about the possibility of shipping to your area.
2. Order Processing:
- All orders are processed within 7 business days (Monday to Friday) of receiving payment confirmation.
- Please note that orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Methods and Delivery Timeframes:
- We offer the following shipping methods:
- Standard Shipping: Estimated delivery within 7 business days.
- Expedited Shipping: Estimated delivery within 3 business days.
- Please note that these timeframes are estimates and actual delivery times may vary due to factors beyond our control, such as customs delays or unexpected transportation issues.
4. Shipping Fees:
- Shipping fees are calculated based on the selected shipping method, destination, and the weight/dimensions of the items in your order.
- Shipping costs will be displayed during the checkout process before you finalize your order.
5. Tracking Information:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your order's delivery status.
- Please allow up to 5 hours for the tracking information to update after receiving the shipping confirmation email.
6. Customs and Import Taxes:
- Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the recipient.
- We are not responsible for delays caused by customs processing.
7. Order Tracking:
- You can track the status of your order using the tracking number provided in your shipping confirmation email.
- If you have an account with us, you can also log in to your account to view your order history and tracking details.
8. Address Accuracy:
- It is important to provide accurate and complete shipping information to ensure the successful delivery of your order. We are not responsible for any delays or mis delivery due to incorrect address information provided by the customer.
9. Shipping Delays:
- While we strive to deliver your orders on time, there might be unforeseen circumstances such as weather conditions, natural disasters, or logistical issues that could lead to shipping delays. We appreciate your understanding in such cases.
10. Order Tracking:
- If you have any questions or concerns about your order's shipping status, please feel free to contact our customer support team at [customer support email] or [customer support phone number].
By placing an order with Escape Game Over Online Store, you agree to the terms and conditions outlined in this Shipping Policy. We encourage you to review our Return and Refund Policy as well to fully understand our policies regarding order returns and refunds.
Thank you for choosing Escape Game Over Online Store. We appreciate your business!